Returns and Exchanges

We want you to be completely satisfied with your purchase from ExactlyU. If you need to return or exchange an item, please review our policies below:

Return Policy

Items Eligible for Return: You may return unused and unopened items within 30 days of delivery for a full refund. The item must be in its original packaging and in resalable condition.

Return Process: To initiate a return, please contact our customer service through our website’s contact form. Provide your order number and details of the item(s) you wish to return. We will guide you through the return process and provide a return shipping label if necessary.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days.

Exchange Policy

Items Eligible for Exchange: We accept exchanges for items that are unused and in their original packaging within 30 days of delivery. Please specify the new item you would like in exchange.

Exchange Process: To initiate an exchange, please contact our customer service team. We will provide instructions on how to return the original item and process the exchange promptly upon receipt.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.

Return Shipping

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

Contact Us

If you have any questions about our returns and exchanges policy or need assistance with a return, please contact our customer service team through our website contact form. We are here to help and ensure your satisfaction with ExactlyU products.